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Delivery & Returns

DELIVERY

We deliver from our warehouse in Sydney to virtually any address in Australia and New Zealand. Your order will be despatched from our warehouse within one working day of receipt of the order. For deliveries to metropolitan Sydney, Brisbane or Melbourne, and most of regional NSW, you can expect your order within 1 day of despatch from our warehouse. For other destinations within Australia and New Zealand you can expect your order within 2 to 5 business days. For customers who choose to pay upfront (non-account customers) transit time is calculated from when your payment is received.

All orders will incur a minimum freight charge. Charges are based on the distance from Sydney (based on your postal code) and calculated by weight or cubic measurement, whichever is the greater. We use Australia Post and Star Track Express for shipping.

RETURNS

All claims for goods damaged in transit or missing from the order must be made in writing within 7 days after delivery. No claims will be considered for credit beyond this date.

We do not accept returns for change of mind purchases. The only items that are eligible for return are those that are a result of a picking error on our part, i.e. you received an incorrect item. You need to notify us in writing within 7 days after delivery if such an error has occurred and you wish to return the items. No returns will be allowed without notification within this time period. All returns must be accompanied by our claim number.

Once approval for return has been granted by us, such items may be returned to us at our expense within 30 days of delivery and are eligible for a full refund if they are unopened and are returned to us in a saleable condition.

Specials are sold as is and NO returns are accepted on these items under any circumstances.