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Terms & Conditions

Smartbrands Pty Ltd (trading as Smartchef) trades with wholesale customers, using standard terms and conditions. Prices are listed in Australian dollars and exclude GST and freight charges. Prices and availability of goods are subject to change without notice. From time to time certain items may be temporarily out of stock. All items are sold in full packs only.

RESTRICTED ACCESS

This is a secure website. Access to our pricing and to our online ordering facility is limited to registered wholesale customers only. Should you wish to apply to become an authorised customer, please click on the "create an account" tab on the top right hand corner of any page on the website and fill out the required information. If your application to become a wholesale customer is successful you will be given access to our online store where you can place orders.

ORDERS FROM NEW CUSTOMERS

Customers may choose to deal with us in 3 ways:

PAY UPFRONT -  Goods are paid for in full by you before they are despatched. Upon receipt of your order, we will contact you with a total price for the goods, plus GST and delivery costs. Once payment is received, we will prepare the order for despatch. Payment can be made by Visa or MasterCard, cheque or EFT. If payment is not received within 7 days of invoice date, the order will be cancelled by Smartchef.

PAY ON ACCOUNT - Account customers are customers whose application for credit has been approved by us. Orders are supplied to account customers provided that the terms and conditions of the agreement are met. Commonly the terms that we agree to with our account customers are invoices payable 30 days from date of statement. Payment can be made by Visa or MasterCard, cheque or EFT. Should you wish to become an account customer please complete our credit application form. The completed form should be faxed to us at (02) 9386 9588 or emailed to accounts@smartchef.com.au  CLICK HERE FOR CREDIT APPLICATION FORM.

PAY USING CHARGEBACK - Goods can be purchased using chargeback to a nominated buying group. Customers who hold a current chargeback agreement with a buying group may apply to register to use this facility with us. Orders will be supplied to these customers provided that both the chargeback agreement between yourselves and the buying group as well as the chargeback agreement between Smartchef and the relevant buying group remain valid. Depending on the trading terms between Smartchef and the nominated buying group you may still be required to fill out a credit application form before the chargeback facility can be utilised.

CANCELLATION OF ORDERS

Smartchef reserves the right to cancel an order placed on a pre-paid basis if payment has not been received within 7 days of invoice date. Once payment for a pre-paid order has been received, this order is considered firm and non-cancellable.

Cancellation of orders bought on account is subject to a cancellation fee if this order has already been picked and packed. The cancellation fee is equal to 20% of the invoiced cost or $75.00 whichever is the greater. Picking and packing orders costs money and restricts that stock from sale to other customers.

OWNERSHIP OF GOODS

Property in all goods supplied by Smartchef passes to the customer only when Smartchef has been paid in full for all invoiced goods and all other amounts owing to us by the customer.

DELIVERY

We deliver from our warehouse in Sydney to virtually any address in Australia and New Zealand. Your order will be despatched from our warehouse within one working day of receipt of the order. For deliveries to metropolitan Sydney, Brisbane or Melbourne, and most of regional NSW, you can expect your order within 1 day of despatch from our warehouse. For other destinations within Australia and New Zealand you can expect your order within 2 to 5 business days. For customers who choose to pay upfront (non-account customers) transit time is calculated from when your payment is received.

All orders will incur a minimum freight charge. Charges are based on the distance from Sydney (based on your postal code) and calculated by weight or cubic measurement, whichever is the greater. We use Australia Post and Star Track Express for shipping.

RETURNS POLICY:

We do not accept returns for change of mind purchases. The only items that are eligible for return are those that are a result of a picking error on our part, i.e. you received an incorrect item. You need to notify us in writing within 7 days after delivery if such an error has occurred and you wish to return the items. No returns will be allowed without notification within this time period. All returns must be accompanied by our claim number.

Once approval for return has been granted by us, such items may be returned to us at our expense within 30 days of delivery and are eligible for a full refund if they are unopened and are returned to us in a saleable condition.

All claims for goods damaged in transit or missing from the order must be made in writing within 7 days after delivery. No claims will be considered for credit beyond this date.

Smartchef does not warrant that goods sold are suitable for the purposes for which they are being purchased.

Specials are sold as is and NO returns are accepted on these items under any circumstances.